300 Lake Terrace

4 of us booked 2 months earlier in a 2 bedroom 2 bathroom apartment, when we arived we were told they had mucked up and we were booked into a 1 bed 1 bath, it was late at night when we arived so could not get another hotel (all booked out for the weekend) so 2 of us had to sleep on the floor.

In the morning when we went to sort out the bill they only gave us a $20 discount- not good enough, we gave them the chance to put it right but seams they dont care. We will NEVER stay there again and will tell everyone we know not to as well as we have a big group of us staying every month from april through to october every year............

Loved the peacefulness and yet close to town. Awesome views of the Lake. Apartment was of a high standard. Weather was a bit too cold to have a dip in the heated pool though... maybe next time! Hostess made us feel welcome and didnt hesitate if we had any queries or requests. The kids loved the novelty of going 'upstairs' to bed, we had the 2 bedrooms and 2 bathrooms upstairs. Overall, a great experience and added to a fabulous holiday away with the kids! Added bonuses: Underfloor heating was so nice in the middle of the night... especially in the bathrooms! Electric blankets on the beds for added cosyness and the use of an enormous washing machine and dryer at the end of the day!

Thanks so much!

We found the accomodation cold, dirty eg dead flies in bathroom and kitchen lamps thick with grease and dead flies, dust in lounge furniture and a faulty lamp and broken high seats for the breakfast bar. Daily Servicing that is hard to spot and does not include making beds or changing towels or wiping around in bathrooms. We will not be returning or recommending this accomodation for work or privately.

We stayed in a lovely 2 bed appartment with 2 bathrooms. The bedrooms are upstairs, and living down, both with good views of the lake. Everything as you would expect for luxury accomodation with the exception of a couple of things. There was no TV in the master bedroom. Sort of annoying because we don't have a TV in our bedroom at home, so lying in bed watching TV is a treat for us reserved for holidays. We would also have liked a CD / DVD player in the living area. Also there were only 4 place settings in the kitchen, meaning we were constantly washing up or running the dishwasher. This aside we loved 300 Lake Terrace. As the appartments are all kitted out differently it may be that other appartments have these little refinements, so worth checking this out with the friendly management.

Lovely property. The 2-bedroom unit is great for us and the two children. Clean and tidy with all the facilities. Just a shame the weather wasn't better for us to try that great looking pool!

Great location, good value & well appointed room - Kids loved the loft!

300 Lake Terraces is a great location in Taupo, it's peaceful and set back away from the main road. The standards in the room are excellent, the apartments are spacious and the bonus of having a separate bedroom ensures that you can relax on the soft beds or watch TV in the evening. Plus great hospitality from the hosts gives you a top quality stay at any time of the year.

We were very impressed with the apartments. We stayed in a two bedroom apartment that was beautifully appointed. Everything was fresh and clean. Great open plan living area and we appreciated having the bedrooms and bathrooms (2) upstairs. Good value for money. Staff were friendly and obliging.

On top of visiting a beautiful location, i.e. Lake Taupo and surrounds, we were fortunate to find 300 Lake Terrace Apartments via 'Jasons'. The room was comfortable and although on the ground floor it was reasonably private. The most important part was the room was clean with excellent inclusions. The only constructive criticism is that a little briefing on all the 'main' switiches to turn the appliances on would be good. The apartment was well maintained during our three night stay and is close to the township. The walks along the Lake were first rate. Thanks for a lovely stay. More Aussies should visit NZ especially at this time of need.

Apartments are well done but service and attitude of staff let this place down big time!! Our apartment was not serivced during our stay and we had to leave in the middle of the night as the manager and his team were emptying all other vacant apartments of fixtures and fittings at 2am in the morning. When we complained and asked for an explanation we were verbally abused and so far have received no refund. A really nice memory of Lake Taupo for us.......avoid at all costs!!

Very nicely kept property. The 2 brm apartment was clean and the hosts were very friendly. However quite alot of road noise at night. No airconditioning or fans in rooms. Needs some sort of cooling in rooms as sun streamed in and the rooms were very hot.

Otherwise nice place to stay. Handy to everything

We had a lovely 2 bedroom apartment with access to a warm pool in full view of our living area, and views across the lake. Everything was clean and modern. The management staf were very helpful. We will be back.

Clean, tidy, well presented, quiet rooms. Excellent facilities - pool, bbq etc.... Awesome shower :). Kitchens well equipped.

Rooms could do with having a wire clothes rack or extra provisions to hang towels in bathroom. A stereo or microwave would have been great too.

Was very difficult to find a room that could hold 7 people at a great price and close to town (only took us 30 minutes to walk!).

Everyone enjoyed there stay and thought the room was excellent. Would stay again.

While the property looked nice when we first arrived, it soon became clear that attention did not extend to maintenance and servicing the rooms. Our washer/ dryer was broken, there were insufficient plates, cups, cutlery, chairs... for the number of people we paid for and the salt shaker was empty. While these are very small issues that we did get help with, it wasn't a great start for a '4 star' property and it rapidly got much worse. The rooms filled with thousands of bugs on dusk as we had opened the windows for fresh air. Rather than installing fly screens or providing an air conditioner, we were expected to have seven people in a compact town house with no fresh air. We were provided with bug spray but then had rooms covered with a layer of dead bugs that we spent our evening cleaning. We thought we had seen the end of problems until the first guest attempted to take a shower and the temporary fix on a broken shower head failed and water was sprayed all over the bathroom, right up to the ceiling and out to the hallway. We continued showering in another room down the hall but as we had to sleep in the original unit, were required to still use the dripping, bug covered bathroom for the toilet. Despite efforts in using paper to cover our hands when turning on the light switch, three people received an electric shock. Despite the enormous disappointment, wasted time and dangerous conditions we experienced, the company did not feel it necessary to compensate us in any way. We were told that the property is facing legal and financial difficulties and so no money can be spent on appropriate repairs and maintenance, and job insecurity is impacting on the level of customer service patrons receive. I would emphatically recommend that patrons looking for accommodation look elsewhere.

One of the nicest apartments that I have stayed at for some time. Very modern and upmarket decor, with the coolest sleeping loft for the kids, or work colleagues. Close enough to central Taupo, without hearing the noise of the tourist nightlife.The host was really helpful, friendly, and went out of his way to help us whilst attending Taupo Half Ironman. I definitley will stay again, with both business and pleasure.

This place was lovely with quality furnishings and the staff were friendly and helpful.

We went in the winter so pool not available. But out two bedroom apartment was lovely - very tidy & comfortable. We would stay again!