Do not bother, this motel is advertised as "pet friendly", i stayed there for a night and lady manager wouldnt get of my back about my pets, she also mentioned that she would charge extra for cleaning after my pets,she was a really pain, there are all this little notes all over the place saying do these this way do that way, lady manager is arrogant and annoying, wouldnt stay there again even for free,this was the worst experience while in rotorua. I wouldnt recomend to anyone. Avoid this place.
Reply from Operator
Sunday, 16 January 2011
I am sorry to hear that you felt that you had a bad experience at our property, but you brought it on yourself. First of all I would like to say that you must have us confused with a different property because we only have 3 signs in our property, of which reads "WELCOME TO ROTORUA HIDEAWAY LODGE", "PLEASE RECYCLE", "ALL VISITORS MUST REPORT TO OFFICE".
Yes we are very PET FRIENDLY, and we advertise this, but we also have RULES when bringing your pets along. These rules were discussed with you over the phone, and again upon your arrival, and you agreed not a problem.
RULE 1. Pets must have their own bedding
RULE 2. All poo to picked up
RULE 3. The animal must be toilet trained
RULE 4. Dogs are not allowed on any motel furnishing inside the unit, if you ignore this, then I will charge your CREDIT CARD for cleaning cost. This is done for a reason, so that NON dog people and dog people like yourself, get to experience a good relaxing time at my property. Shortly after your arrival, you went off to Experience a Maori Cultural evening for 4 HOURS, and left your two one year old labradors locked up inside my Motel unit on a hot stinking evening. They had no bedding of theirs, and this was one of the RULES I discussed with you. No water, and not much ventilation, how do I know this??, because I went inside your unit to calm them down, as they were making excessive noise. The person next door to your unit complained to me about your dog noise, and he had a dog himself.
I am a animal lover, and their is no way I will stand back and watch somebody mistreat their animals like you did, think yourself lucky that I didn't call the "SPCA" on you that evening. How would you like to be locked up in a little house or car with not much ventilation or water on a hot stinking night?, I don't think so. You have no idea what your dogs were doing inside my motel unit, because you weren't there for 4 hours!! - REMEMBER!!
Had you come to me after your arrival and mentioned to me that you were off to experience a Cultural evening, and is there anywhere that you can leave your dogs??. I would have found you a lovely shady place, and your dogs would have been much happier, and my guests would have had a noise FREE night. If bringing this matter to your attention and calling you a "IRRESPONSIBLE DOG OWNER" is classed as being arrogant and annoying, then I make no EXCUSE!!. You do not go away from any Motel unit and leave your dogs unattended, it is like leaving your young children unattended for 4 hours. Is it a luxury these days even to be able to bring your animals away on holiday with you, as it is really hard today to find Motels that will allow animals to stay. It is IRRESPONSIBLE dog owners like yourself who ruins it for the RESPONSIBLE dog owners. Once again, I make no excuses for letting you know that you are a IRRESPONSIBLE DOG OWNER.
This response has been made by the operator and is not the opinion of Jasons Travel Media Ltd.
