Jasons (2013) Ltd has adopted a number of policies for the operation of this website. Click the policy name to view it below:

Privacy Policy

Jasons respects your privacy.

We will not sell any of the personal information you share with us, including your email address, to any other company for any reason.

The only information we will supply to third parties will be that contained on completed bookings or booking enquiry forms which are sent by you using the Jasons website. That information will be limited to that provided by you on those forms and will only be supplied to the organisation which you intend it to be sent to.

We operate an “opt-in” process for all consumer email newsletters distributed from the Jasons website. To receive our newsletters, you need to actively subscribe for them. If you wish to unsubscribe, you may do so at any time by clicking the unsubscribe link in the email. Please be aware that if you make enquiries or bookings using the Jasons website, you will continue to receive emails from Jasons related to those specific requests or transactions.

Jasons advertisers will receive client update newsletters from time to time, providing them commercial information about Jasons. If you are a Jasons client and do not wish to receive these emails, please unsubscribe using the link in the email.

You can request at any time to see any personal information we hold about you in our database. You may also request amendments to this information at any time. For any such requests, please email us.

Do we use cookies?

Yes. Cookies are small files that a site, or its service provider, transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognizeyour browser and capture and remember certain information.

  • Third party vendors, including Google, show our ads on sites on the internet.
  • Third party vendors, including Google, use cookies to serve ads based on your prior visits to this website.

You have the option to opt out of Google's use of cookies by visiting the Google advertising opt-out page: http://www.google.com/privacy_ads.html

Alternatively you can opt out. Opt out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp

Using Jasons Website


The Jasons.co.nz website has transitioned into a client-managed referral website. After listening to industry feedback, Jasons made some changes to the functionality on www.jasons.co.nz and www.holidayguide.co.nz.  

The Jasons booking engine, including widgets, was decommissioned on the 1st July 2015, and the PMS API has been turned off. 

Potential guests are now linked directly to our advertiser’s own booking engine, allowing them to manage their own reservations. All booking functionality has been removed from the website.

Jasons provides access to the Website on the terms set out in these Terms and Conditions.


In these Terms and Conditions, unless the context requires otherwise:

“Terms and Conditions” means these terms and conditions, as amended from time to time;

“Website” means http://www.jasons.com, http://www.holidayguide.co.nz and any other website managed by or affiliated to Jasons; and

“You” means any person(s) or other services through the Website.

Website Information and Access

While Jasons takes reasonable care to ensure that all information displayed on the Website is accurate and up to date, as information on the Website is provided by third party accommodation providers, Jasons is not able to guarantee the accuracy of such information or that the Website is free of errors, faults or viruses.

Jasons reserves the right, at any time, at its discretion, to suspend access to the Website. Jasons shall not be obliged to give any reason for such suspension.

Jasons reserves the right, at any time, at its discretion, to remove or edit any information entered on the Website that Jasons considers to be unsuitable, misleading, out of date, inappropriate, contrary to any law or not optimised for search engine results.

Bookings made prior to 01 July 2015

To change any details of your booking, you must contact Jasons Customer Service Centre - click here for contact details. While Jasons will endeavour to assist you, Jasons is not able to guarantee that requested changes can be made. Note in particular that:

(a) bookings at certain accommodation providers, or in certain time periods, or for certain room types cannot be cancelled or changed; and

(b) some accommodation providers may permit cancellations or changes but may impose a charge.

This information will be displayed (see cancellation policy) on the relevant property details page and the booking page, which you can access prior to making a booking.

In addition, Jasons applies an administration charge to all bookings where payment was taken by Jasons. This amount is displayed on the booking page (and is in addition to any cancellation charges imposed by the accommodation provider) to view the administration charge.If you fail to cancel a booking and do not check-in in accordance with the booking made, you will be charged for up to the full amount of the booking made.

Please note that there will be a $25 NZD administration processing cancellation fee from Jasons. Please reference your confirmation email for individual property cancellation policies as other charges may apply.

Check-in Requirements

As Jasons does not provide your credit card details to any accommodation provider you will be required to provide a credit card imprint/scan at check-in to cover incidental charges. The person registering at check-in must be at least 18 years of age.


Jasons does not accept liability for any loss, damage, liability, claim or expense (however caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with the Website or any accommodation or other services purchased on the Website. Jasons provides no warranty or representation as to the fitness or suitability of any product or service displayed on the Website. 

Indemnity and Limitation of Liability

You undertake to indemnify Jasons on demand against all costs, claims, losses, liabilities and damages incurred by Jasons directly or indirectly as a result of:(a) anybreach by you of these Terms and Conditions;(b) any action or threatened action against Jasons for misleading or inaccurate information provided by you when using the Website.


Personal information relating to or collected by Jasons in respect of the Website will be held by Jasons in accordance with the Jason’s privacy policy is displayed on the Website.

Jasons will use reasonable endeavours to ensure that all provisions of the Privacy Act 1993 are complied with in respect of personal information relating to or collected in respect of the Website.


Images and content on the Website may not be copied, saved or used in any format other than as incidental to your permitted use of the Website without the prior written consent of Jasons.

Variation of Terms and Conditions

Jasons may, at its discretion, from time to time, vary these Terms and Conditions.


Jasons will always attempt to resolve any issues or complaints promptly and fairly. Any complaint or correspondence should be sent to Attention: Customer Service, Jasons (2013) Limited, PO Box 9390, Newmarket, Auckland 1149, New Zealand.


These Terms and Conditions are governed by the laws of New Zealand. If any provision of the Terms and Conditions found to be unenforceable for any reason, then that provision shall be deemed deleted from these Terms and Conditions and all other provisions shall remain in full force and effect.

Reviews Policy

Researching reviews is an important part of planning your perfect holiday. We hope that when you have an experience worth sharing, you’ll point the way for other travellers by sharing it on the Jasons site.

The Jasons website supports booth verified reviews and unverified reviews. When a review is marked "Jasons verified," this means the writer is a confirmed guest of the business being reviewed. Any review that does not display this badge is "unverified." This means the writer of the review did not book their visit using one of Jasons' booking channels (Jasons.co.nz, Jasons.com.au, Jasons.com, HolidayGuide.co.nz or a Jasons booking widget embedded on the business' website) and has not been confirmed by the business as a bonafide guest.

Please follow these guidelines to ensure that the reviews we publish are fair and useful for other travellers. If you abuse these policies repeatedly, you will be banned from contributing to the Jasons community.

Watch your language: Keep it family-friendly

  • No profanity, personal attacks, threats, prejudiced comments, hate speech, sexually explicit language or other non-family-friendly content.
  • No graphic reports of violent criminal activity, participation in drug-related activity, or events of a sexual nature.

Be real: Jasons’ reviews are by travellers, for travellers

  • Reviews must be based on your own experience, not second-hand information or hearsay.
  • Reviews written by ownership or management posing as guests will be removed. Current or past employees or anyone associated or related to employees of an establishment listed on our site are not allowed to post reviews.

Help a buddy out: Share useful information about the property

  • Jasons is not the place to launch personal attacks on a property owner or employee you do not like. Try to keep your review focussed on your experience at the business being reviewed, objective and relevant to other travellers.
  • Please don’t use personally insulting language, attempt a smear campaign or post content that is irrelevant to the business being reviewed and unhelpful to fellow travellers. Any content suspected of being spam will be removed.
  • Questions or comments directed to property representatives are not allowed. Please use an enquiry form or contact the property directly.
  • Questions or comments directed to or about Jasons staff or other Jasons representatives will be removed.

Valid e-mail and basic etiquette

  • The e-mail address associated with your account must be correct. We may need to contact you if there is a problem with your review, so no fake e-mail addresses, please.
  • Please follow standard etiquette when writing your review. Do not use ALL CAPS, excessive typographic symbols, HTML tags or slang.
  • Please do not include questions for other reviewers or comments about other reviews, reviewers or management responses. Try our Facebook page for help with travel-related questions.
  • E-mail addresses and contact information are not allowed in reviews, nor is promotional material of any kind. We reserve the right to reject any URL for any reason, and we consider attempts to promote yourself or your business spam.

Made a mistake?

If you'd like to change a review you wrote, please email us. Our helpdesk team can help you.

PLEASE NOTE: Jasons (2013) Ltd reserves the right to remove or redact a review or management response at any time for any reason. The reviews on Jasons are individual and highly subjective opinions. The opinions expressed in reviews are those of Jasons’ contributors and not of Jasons (2013) Ltd. We do not endorse any of the opinions expressed by reviewers or in property representatives’ responses.


The information we publish is normally provided by the listed businesses. Jasons takes steps to check certain key information, but we do not endorse or guarantee this information in any way. Jasons therefore accepts no responsibility for consequences arising from any errors or omissions in this information.

Jasons is not responsible for the actions of listed businesses. For enquiries and complaints, please deal directly with the listed business.

The views published on this website are not necessarily those of Jasons (2013) Ltd.

Jasons, Jasons Travel Channel, Travel Channel and RoutePlanners are all trademarks of Jasons (2013) Ltd.

Contact Jasons

Should you have any further questions, comments or concerns about our policies, please contact us at Jasons head office in Auckland, New Zealand (+64 9 9128400). Our website postal address is:

The Website Manager

Jasons (2013) Ltd

PO Box 9390


Auckland 1051

New Zealand

If you disagree with any of these policies, please refrain from using the site. If you have any questions, comments, or suggestions about these policies, then please contact us here.

VisitorPoint Brochure Distribution - Terms and Conditions

These terms and conditions are effective immediately.

Please read the terms and conditions carefully:  Services Terms and Conditions