FAQ: Frequently Asked Questions

What's new with Jasons

What has changed on Jasons and Holiday Guide?

After listening to industry feedback, Jasons made some changes to the functionality on www.jasons.co.nz and www.holidayguide.co.nz.  

The Jasons.co.nz website has transitioned into a client-managed referral website. The Jasons booking engine, including widgets, was decommissioned on the 1st July 2015, and the PMS API has been turned off.

Jasons is continuing to invest in digital platforms, and we’re working on some exciting developments and enhancements to the websites which we expect to launch over the coming months.

Can I book online?

Potential guests are now linked directly to our advertiser’s own booking engine or website, allowing them to manage their own reservations. All booking functionality has been removed from our Jasons.co.nz and Holidayguide.co.nz website.

Bookings made prior to 01 July 2015?

Any bookings made prior to 01 July 2015, will still be honoured. Payment processing will be completed as normal 2-3 days after check out.

How do I cancel or change a booking made prior to 01 July 2015?

Please contact the individual accommodation provider directly to change or cancel a booking. Please note the cancellation policies of the property as charges/cancellation fees may apply. Please note that there will be a $25 NZD cancellation fee from Jasons. 

Will Holiday Guide/Jasons charge my credit/debit card for a booking made prior to 01 July 2015?

Yes, your booking will be paid in full at the time of the booking.

Complaints

What if the type or quality of accommodation you are given is different to what you booked?

It is important to notify the manager of the property as soon as possible. This gives the manager a fair chance of rectifying the situation to your satisfaction. If the accommodation offered is substantially different to what you originally booked or the quality is not reasonable for the price paid then do not accept the accommodation and insist on receiving what you have booked.

The property was very noisy – am I entitled to a refund?

It is important to notify the manager of the property as soon as possible if there is any problem that affects your stay. This gives the manager a fair chance of rectifying the situation to your satisfaction. If noise continues to be a problem then insist that the manager contacts local noise control.

Can the accommodation supplier cancel my booking?*  

In exceptional circumstances the accommodation supplier may need to cancel your reservation (e.g. the room that you have booked is flooded and no other rooms are available). In such cases the accommodation supplier is required to help you find alternative accommodation of a similar price and quality. Please let us know if the operator does not help you with this.

*Only for bookings made prior to 01 July 2015. The operator is also required to explain to us at Holiday Guide/Jasons the circumstances of the cancellation to ensure that it does not happen again. All booking functionality was removed from Jasons.co.nz from the 01st July 2015.  

I have a complaint to make about the property  – who is the best person to complain to?

Please complain to the manager of the property as soon as possible. This gives the manager a fair chance of rectifying the situation to your satisfaction. If the property is unable to resolve the situation to your satisfaction then you can consider making a formal complaint in writing to one or more of the following:

  • Holiday Guide/Jasons - Please note that we generally can only help in correcting incorrect or misleading information on the property’s listing. However, we may take action against accommodation suppliers that consistently advertise misleading.
  • Motel Association of New Zealand – Only available for accommodation suppliers that are members of this organisation.
  • Hospitality Association of New Zealand – Only available for accommodation suppliers that are members of this organisation.

If you make a complaint, the accommodation supplier is generally asked for their side of the story. Complaints generally cannot be anonymous, however you can request your personal details be kept private.

About Us

Who owns Holiday Guide and Jasons?

Jasons and Holiday Guide are owned 100% by Jasons (2013) Ltd.

Accommodation Suppliers / Jasons.co.nz or Holiday Guide Members

The Basics of Listing with Jasons 

How much does it cost to list on Jasons?

To find out more about how to advertise on Jasons please contact us at sales@jasons.co.nz

What are my Log In details?

Please check out Password Recovery to be sent an email reminder of your password (this requires the email address you used to create your MyJasons account).

If you do not remember what email address you used or do not have a MyJasons login, then please contact us on 0800 JASONS.

If your property is not listed on Holiday Guide then please create a new listing.

Can I change my Log In details?

Yes - once you have logged in successfully go to MyJasons.

My listing is suspended and I want it re-enabled.

Please contact us at 0800 JASONS.

How many listings can I have?

Each property in New Zealand is allowed a single listing on Jasons. You may also upgrade from a standard listing to a priority or featured ranking.

Do I have to set up my own listing on Jasons?

Yes - you are responsible for making sure your listing is as complete as possible, and includes some decent descriptions and photos of your property. The more you can make your listing stand out from your competition then the more bookings you likely receive.

When will my web listing expire and how can I renew my listing on Jasons?

Web listings on Jasons.co.nz generally expire on the 30th September. We will be in touch with you at least 21 days prior to its expiry. If you wish to renew your web listing or wish to talk to us about upgrading to a priority or featured listings, please call 0800 JASONS.